So let’s say that you’re having an issue with your car – you push the gas, but it “doesn’t go”. What do you do? Do you call the kid down at Circle K for help? I mean…he works with gas…he totally has to know how to fix that.
Sounds pretty dumb…right? Well, then why is it, that nearly everyone thinks I know (or actually want to know) how to fix computers? Yeah, I work in the tech industry, but do you know what I do? I build web sites – I don’t fix computers – I don’t know how many times I have to say it.
There are people, as a matter of fact, there are GROUPS of people, hired by manufacturers, that are trained in providing support over the phone for the products that they sell. Seriously. If your Dell computer breaks after you plug it in, there’s a number you can call for that. If you’re printer isn’t printing, there’s also a number for that. And guess what – it’s not my number.
I hate to be rude, but fucking come on. I think the next time I’m asked that, I’m going to ask if we could just trade services, since they can obviously type on a keyboard, they can write my code for me…because it’s just typing…right?